All cruise lines can be inconsistent with sending agent emails such as final payment reminders. It is 100% the agent’s responsibility to track important dates and notify clients if not paid in full. Complete HAL Academy for a $50 onboard credit. Resources: Booking Help: https://www.onesourcecruises.com/onesource/home/pages/ha/booking-tools/booking-help; Self-Service Assistance: https://www.onesourcecruises.com/onesource/home/pages/ha/booking-tools/self-service-request; Transfer Request Form: https://www.onesourcecruises.com/pdf/onesource/ha/booking-tools/self-service-request/ReservationTransferRequestForm.pdf; Fleet Specs: https://www.onesourcecruises.com/onesource/home/pages/ha/ships-and-onboard/deck-plans; Onboard Experience: https://www.onesourcecruises.com/onesource/home/pages/ha/ships-and-onboard/onboard-experience; Photos, Logos, and More: https://www.onesourcecruises.com/onesource/home/pages/ha/marketing-materials/photos-logos-and-more (registration required); Group Sales: https://www.onesourcecruises.com/onesource/home/pages/ha/sales-programs-and-benefits/group-sales; On Stage Alaska: https://www.onesourcecruises.com/onesource/home/pages/ha/sales-programs-and-benefits/on-stage-alaska; Standby Program: https://www.onesourcecruises.com/onesource/home/pages/ha/booking-tools/standby-program; Contact Info for TAs: https://www.onesourcecruises.com/pdf/onesource/ha/booking-tools/self-service-request/052824_TravelAdvisorContactListFlyerUpdates-Final2.pdf; TA Rates: https://www.onesourcecruises.com/onesource/home/pages/other/travel-advisor-rates; Limited Time Offers: https://www.onesourcecruises.com/onesource/home/pages/ha/deals-and-limited-time-offers/limited-time-offers; Recorded Webinars: https://www.onesourcecruises.com/onesource/home/pages/ha/training/webinars-and-events/recorded-webinars.