All cruise lines can be inconsistent with sending agent emails such as final payment reminders. It is 100% the agent’s responsibility to track important dates and notify clients if not paid in full. Complete Cunard Academy for a free cruise. Resources: 7 Easy Steps to Create a Booking: https://www.onesourcecruises.com/pdf/onesource/cu/booking-tools/booking-help/OneSource_POLAROnline_7-EasySteps_20240329.pdf; How to Apply FCCs: https://www.onesourcecruises.com/pdf/onesource/cu/booking-tools/FCC_Application_Process_CS100720.pdf; Create and Manage Groups: https://www.onesourcecruises.com/pdf/onesource/pc/training/booking-help/POLAR_Online_Groups_0421.pdf; Help Flyer: https://www.onesourcecruises.com/pdf/onesource/pc/training/booking-help/POLARFlyer-update-4-28-20.pdf; Quick Reference Guide: https://www.onesourcecruises.com/pdf/onesource/pc/training/booking-help/POLAR_Online_guide_9-22-15.pdf; Reference Guide: https://www.onesourcecruises.com/onesource/home/pages/cu/sales-programs-and-benefits; Ship Information: https://www.onesourcecruises.com/onesource/home/pages/cu/ships-and-onboard/ship-information; Deck Plans: https://www.onesourcecruises.com/onesource/home/pages/cu/ships-and-onboard/deck-plans; Destination Marketing Materials: https://www.onesourcecruises.com/onesource/home/pages/cu/marketing-materials/destinations; Onboard Experience: https://www.onesourcecruises.com/onesource/home/pages/cu/ships-and-onboard/onboard-experience; Group Sales: https://www.onesourcecruises.com/onesource/home/pages/cu/sales-programs-and-benefits/group-sales; Military Benefits: https://www.onesourcecruises.com/onesource/home/pages/cu/sales-programs-and-benefits/military-benefit; Photos/Videos: https://cunard.assetbank-server.com/assetbank-cunard/action/viewHome; Deals: https://www.onesourcecruises.com/onesource/home/pages/cu/deals-and-limited-time-offers/weekly-deals; TA Rates: https://www.onesourcecruises.com/onesource/home/pages/other/travel-advisor-rates.